| Q: What is content management? |
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A: Simply put, content management solutions enable and ease the creation and management of your web site and the content it contains. This content varies from site-to-site and business-to-business but typically consists of HTML pages, PDFs, MS Word documents, images, audio and video files. Your definition of a web site can also vary: corporate or public web site, intranet, extranet, landing page, microsite, catalog, etc. But regardless of the type of site or content that exists on it there are some basic stages universal to the content management process, including:
- Create (Author)
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Update
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Publish
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Translate
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Archive
- Retire
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| Q: Are ContentManagement.com and CrownPeak the same? |
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A: ContentManagement.com software is powered by CrownPeak software, and is a specialized offering designed to provide those that have small or moderately sized web sites, with easy-to-use tools and services. CrownPeak, and its award-winning services group, also manages the infrastructure, and provides the billing and ongoing services for the solution. |
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| Q: Who needs content management? |
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A: Anyone with a website. But really, if you have a significant amount of content, change the content frequently, need a workflow process for approvals, need to schedule or remove content, or need to prove what was live when, then you need a content management system. |
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| Q: What Solutions does ContentManagement.com offer? |
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A: ContentManagement.com offers the ease and flexibility to create a solution that is right for you. From the complete solution including the content management system itself, search, analytics and web hosting to just a login and documentation. All of the above can be set up, managed, and fully supported by ContentManagement.com for our customers. |
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| Q: How is ContentManagement.com different from other vendors out there? |
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A: Unlike most content management systems out on the market that can confuse and complicate things for non-techies, ContentManagement.com simplifies and automates the process. It’s as easy to use as your web mail and requires no software downloads or installs. It’s also one of the best values out on the market costing a fraction of what it would normally cost to implement and support traditional installed, custom built and even open source content management systems.
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| Q: I’m not very savvy with web site design and management. What type of skills do you need to use ContentManagement.com? |
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A: ContentManagement.com is designed for any skill level, and is truly the easiest Content Management Solution available. Period. That is the whole point of ContentManagement.com – to empower those that are not technology savvy to develop and maintain a professional web site. If you can navigate your web mail or customize your favorite social networking site, you can use ContentManagement.com to manage your web site. |
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| Q: Does ContentManagement.com offer training? |
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A: Yes. We include web-based Train the Trainer administrator training and full documentation with every implementation. Additional classroom training for administrators, end-users or developers is also available on-site at your location, over WebEx, or at our location in Los Angeles, CA. |
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| Q: How secure are ContentManagement.com services and applications? |
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A: ContentManagement.com is very secure. We are providing web site management software and services for small and mid-size businesses that consider the web site mission critical. We have a full-time security staff monitoring and managing our systems 24/7/365, and manage all of our applications out of Tier 1 IBM Data Centers. |
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| Q: Is there software and installation involved if I choose ContentManagement.com? |
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A: No. There is no software or installation involved. ContentManagement.com is completely web-based and accessible from anywhere there is an internet connection. |
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| Q: Even if it is easy to use, what if I need help or have problems with content management on my site? |
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A: As easy as it is to use ContentManagement.com, we understand that our customers may sometimes encounter problems when managing their web site(s). This could be as basic as template updates or something as complicated as a complete site redesign. As such, we offer our customers three types of On-Demand Support packages – Standard, Corporate, and Enterprise – with varying degrees of support. You can also adjust the level of support at any time depending on your needs. |
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| Q: Do I get all the same functionality with ContentManagement.com as with the commercially available products? |
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A: Absolutely. Just because we made content management easy to buy and use doesn’t mean it has feature limitations. You get all the features from the more expensive installed solutions at a fraction of the price. Features like complete system auditing, fully configurable workflows, standard and custom reporting, check-in, check-out, versioning, rollback, approvals, and scheduling. Even access to a development environment for full customization of the interfaces and templates. |
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| Q: How is ContentManagement.com priced? |
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A: As with any customized package of software and support services, much will depend on how much or how little you require of ContentManagement.com. There are three basic elements in our pricing – the content management package, the implementation package and the support package. To make the process even easier we provide a Solution Builder so you can calculate costs and email yourself a price estimate. |
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| Q: Can I try ContentManagement.com before I buy? |
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A: Yes. We offer a Free Trial. The trial comes with pre-configured web sites you can use to understand the how the system works. Because the free trial is a full-functioning version of the product, you also have the ability to modify the templates or just change the style sheets and images to create your own site. Import your content and then call us to enable live publishing! |
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| Q: Does ContentManagement.com offer design, content creation, custom development, or consulting services? |
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A: Yes. ContentManagement.com has partnered with a number of quality firms who offer these services. Our customers always have the option to work with their own design resources or design firm, or contract with one of our partners. If our customers work with one of our partner firms, ContentManagement.com can also manage and bill directly for these services, acting as a single-source provider. |
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| Q: Is there a limitation on how many times I can edit my web site? |
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A: Absolutely not. We understand that a good web site needs to be dynamic and up-to-date. You can make as many edits and alterations to the site as needed. |
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| Q: Is ContentManagement.com search engine friendly? |
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A: Yes! Without getting too technical, ContentManagement.com allows you to develop and manage sites that generate search engine-friendly internal links and page addresses like the ones you see on this site. Additionally, you can also publish keyword-rich content, including metadata, helping search engine ‘spiders’ to mine your web site for indexing. |
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| Q: Can I add new web sites to the system over time? |
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A: Yes. You can add multiple web sites at implementation or phase them in over time. The beauty of ContentManagement.com is that you can oversee all these things through our easy-to-use service. |
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| Q: Does ContentManagement.com offer training and support to our partners? |
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A: Yes. If you’re an online marketer, developer or an ad agency looking to provide content management services to your clients, ContentManagement.com can work with you to provide the appropriate packages for your customer's needs. |
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| Q: Is ContentManagement.com better than Open Source? |
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A: Yes! We’re so much easier and less expensive. We also offer a better product and an easier user interface than any Open Source tool out there. How can we say we’re less expensive? Add up the cost to select, install, implement and debug an open source system (including your time to manage that project), and then add the ongoing costs for hardware, software, security management, upgrades and support – and we come out way ahead. Our single product and shared environments make our costs much lower than even “free” Open Source software could ever be. |
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| Q: Do I need an On-Demand Service Package? |
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A: If you need help to change your templates, assistance in training new users or administrators, adding new sites or types of pages, changing workflow, or ongoing advice on web site management, an On-Demand Services Retainer is a good idea for you. Our Standard On-Demand Services Retainer is only $1,000/month, and includes bundled hours of support from a team of experts you can call on whenever you need them. |
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| Q: Can I leave ContentManagement.com if I’m not happy? |
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A: Yes. That’s the whole point of a software-as-a-service, we don't succeed unless you do. You can turn off ContentManagement.com with 30 days notice, however; we think you’ll be happy because we average over 97% customer retention year-to-year. |
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